Shipping and Refund Policy

• We choose only reputed courier agencies like:  DTDC, Professional, Fedex, Aramex to ensure that your Orders or shipment reaches you in the fastest time and in good condition 
• While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
• If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and contact us on +91 9035127679 or write to us at  info@syntronix.in  mentioning your order reference number. We will make our best efforts to assist you to replace the delivery that is made to you at the earliest.
• Please note all shipments (including gifts) will carry with an invoice along mentioning the price, as per Indian Tax Regulations.

• To be eligible for a return, your item must carry a warranty, it must be in the original packaging, unused and in the same condition that you received it. 
• Defective unused merchandise will be replaced within 7 days of receipt of the consignment. All returns must include a copy of the original packing list that came with your shipment. If 7 days have gone by since the product was delivered, a refund or exchange would not be acknowledged unless mentioned by the manufacturer. 

Please do not send your purchase back to the manufacturer.

• We guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 5 days’ time (From the date of order delivery) to report the complaint by going to my account section and then to your order, the you will find option for Request Refund. Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Syntronix reserves the right to take the final decision on all refund requests.
• Any defects in the item that may be discovered during the first seven days of receipt of the item must be reported within 7 days of receipt and should reach us within 15 days of receipt in the original packing with all the original packing parts/components/contents/accessories unless mentioned otherwise. Warranty doesn’t include items broken or damaged due to mishandling by the buyer. Any damaged components will not be replaced. Returns delivery charges will be paid by buyer. 
•  If the fault is due to accident, misuse, negligence and willful Damage by the Customer. This Warranty Is not valid If The Product Is Damaged After Delivery By An Accident ,Natural Calamities ,Mishandling, Failure to Follow Operational Instructions, Exposure to rain water or heavy moisture laden conditions, Repaired By Unauthorized Persons, Storage near any heat source or indirect sunlight for an extended period of time. Any Repair or Replacement of Defective Parts will be charged to the Customer.
• Once your Order is received and inspected, we shall process the refund/notify you of rejection of your refund. In case of a refund, a credit will automatically be made via UPI/NEFT, within 10 days of approval.
• If haven’t received or delay in receiving the refund within 10 days, please check with your Credit/Debit Card Company or your Bank. There is usually a processing time before a refund is made. In case you still are finding issues about your refund, contact us at +91 9035127679 or write to us at info@syntronix.in 
• If the Warranty is not valid for the above-mentioned reasons or for any other reason that Syntronix representative feels so, the customer will not be entitled to a refund or replacement. In case of any dispute, Syntronix’s decision shall be final and binding, and In no case will Syntronix, our partners, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
• Customers will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and the cost of return shipping will be deducted from your refund. To return your product, you should send your product to:
  #10/8, 3rd Cross, Banaswadi Main Road, Maruthi Sevanagar, Bangalore – 560033, Contact :080-25805029.

Hope you would have a pleasant shopping experience with us. You can always write to us at info@syntronix.in.